Privacy Policy

1. Introduction

Welcome to our online English language school. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your data when you use our educational services and website.

By accessing our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

2. Data Collection and Usage

Information We Collect

We collect various types of information to provide and improve our educational services:

  • Personal Information: Name, email address, phone number, age, and educational background
  • Account Information: Username, password, profile preferences, and learning progress
  • Educational Data: Test results, assignment submissions, attendance records, and performance analytics
  • Technical Information: IP address, browser type, device information, and usage patterns
  • Communication Data: Messages, feedback, support requests, and interaction records

How We Use Your Information

Your data is used exclusively for legitimate educational and operational purposes:

  • Providing personalized English learning experiences and curriculum
  • Tracking academic progress and generating performance reports
  • Facilitating communication between students, teachers, and administrators
  • Improving our educational content and teaching methodologies
  • Sending important updates, notifications, and educational materials
  • Ensuring platform security and preventing unauthorized access

3. Data Protection and Security

We implement comprehensive security measures to protect your personal information:

Security Measures

  • Advanced encryption protocols for data transmission and storage
  • Regular security audits and vulnerability assessments
  • Restricted access controls and employee training programs
  • Secure backup systems and disaster recovery procedures
  • Multi-factor authentication for sensitive account operations

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Student academic records are maintained according to educational standards and regulatory requirements.

4. Your Rights and Choices

You have significant control over your personal information and how it's used:

Access and Control Rights

  • Access: Request copies of your personal data we hold
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your data under certain circumstances
  • Portability: Obtain your data in a structured, machine-readable format
  • Restriction: Limit how we process your information
  • Objection: Object to certain types of data processing

To exercise these rights, you can access your account settings or contact our support team. We will respond to your requests within the timeframes required by applicable privacy laws.

5. GDPR Compliance

We are fully committed to compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws:

Legal Basis for Processing

We process your data based on:

  • Contract: To provide educational services you've enrolled in
  • Legitimate Interest: To improve our services and ensure platform security
  • Consent: For marketing communications and optional features
  • Legal Obligation: To comply with educational and regulatory requirements

We conduct regular privacy impact assessments and maintain detailed records of our data processing activities. Our data protection practices are designed to minimize data collection and ensure transparency in all our operations.

6. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. Limited data sharing occurs only in these specific circumstances:

  • Educational technology providers that support our learning platform
  • Payment processors for secure transaction handling
  • Communication tools used for virtual classrooms and messaging
  • Analytics services to improve educational outcomes
  • Legal authorities when required by law or to protect our rights

All third-party partners are contractually bound to maintain the same level of data protection and privacy standards that we uphold.

7. International Data Transfers

If we transfer your data internationally, we ensure adequate protection through approved mechanisms such as Standard Contractual Clauses or adequacy decisions. We implement additional safeguards to protect your information during international transfers.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes through email or prominent notices on our platform. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

This Privacy Policy is effective as of the date of your enrollment and is regularly reviewed to ensure continued compliance with privacy regulations.